Terms & Conditions

Order's Confirmation:

Before shipping we do reconfirm orders by contacting you through WhatsApp. So please leave your WhatsApp cell number while filling subscriptions details on our Automoto.pk

While shopping if you find some item's price Rs.0.00, it is a mistake of typography and the item is not free of cost, so Automoto remain the right cancel such item's order.

Once our Representative contacts you via Email, Phone call or/and WhatsApp and you are not confirming your order, the order will be cancelled within 24 hours and you have to reorder the same items. 

Exchanges:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, undamaged or unbroken, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at WhatsApp: 03210333517. Please note that returns will need to be sent to the following address:
Automoto, 89 McLeod Road, Lahore.
If your return is accepted, we’ll send you a message containing instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
WhatsApp: +92 3210333517

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges:

The fastest way to ensure you don't get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment via Credit Balance or Cashback method within 10 business days.
If more than 10 business days have passed since we’ve approved your return, please contact us at automoto.pk@gmail.com

Breakages/Damages:

Automoto makes sure before shipping that item is in fine condition. But If item is damage during shipping process, will be a responsibility of the concerned shipping company.

If we realize that item was packed as broken, will be exchange as priority. 

Fitment issues:

Please mention your make, model and variant of your vehicle, so that Automoto makes sure before shipping that item is well fit and same as you need.

In most cases people fit some of our original OEM standard item with some other local vendor's product, might make a bit hard to fit or not to fit. This is not our fault, so please make sure to use concerned sub or main items from some authentic or original and genuine sources compatible with our items.

In most cases we have observed that while mechanic is not eager to fit a quality part to an end user and try to retain by selling or fitting a low quality item. So mostly mechanic is hesitant in fitting our item or fit in a bad manner to make trouble, also because we do not pay any commission on any of our packaging.